01 / Discover
Look beneath the symptoms
Examine where pressure, relationships, work demands and depleted capacity may be affecting the workplace.
Interpersonal Wellness Services Inc. · Established 1997
We measure what workplaces can’t afford to overlook.
IWS is a Canadian workplace resilience measurement and development organization. We bring together nearly 30 years of conflict analysis, leadership expertise, a nine-dimensional Resilience Intelligence framework, and applied research collaborations to help organizations understand capacity—and strengthen it.
Founded in 1997WIS® Nine-Dimensional FrameworkMeasurement → Insights → Action
Who we are
Experience that moves beyond another workshop.
Founded in 1997, Interpersonal Wellness Services Inc. (IWS) is a Canadian organization focused on measuring and developing human resilience in workplaces. Our integrated work includes organizational conflict analysis, leadership development, Resilience Intelligence, coaching and learning.
We work with organizations facing persistent burnout, conflict, disengagement, difficult change, low trust and pressure on performance. Our work connects human experience with a structured approach to understanding resilience across life and work.
Our purpose: help organizations move from reacting to workplace symptoms to identifying and addressing the resilience demands beneath them.
The IWS difference
One connected system
Nearly 30 years of practiceOrganizational conflict analysis, education, coaching and leadership development.
Proprietary Resilience IntelligenceThe WIS® nine-dimensional model and WIS®RQ experience connect structured reflection, Resilience Index reporting, learning and action.
Applied research and partnershipsExperience collaborating with universities and subject matter experts on resilience-related studies, pilot initiatives and learning.
Privacy-conscious reportingIndividual responses and organizational reporting are handled according to the program’s privacy and aggregation safeguards.
Our platform · WIS®RQ Resilience Intelligence
Don’t just talk about resilience. Make it visible.
The WIS®RQ experience helps individuals and organizations explore resilience across nine interconnected dimensions and turn insights into development priorities.
What IWS actually delivers
Measurement with a pathway forward.
Resilience isn’t a single feeling or a workshop topic. Our framework helps people notice where capacity may be strained, consider how the dimensions interact, and make more informed choices about what to strengthen.
01 · Identify02 · Measure03 · Strengthen
For organizations: relevant assessment experiences, appropriately aggregated insights, leadership interpretation, targeted learning and coaching—configured to the engagement.
Assessment and index results support resilience development; they are not clinical diagnoses. The illustrated index score is a visual example, not a client result.
WIS®RQ · Resilience Intelligence
Our sales differentiator
We don’t begin with a training menu.
We begin by understanding the need.
A workshop can give people useful ideas. But when recurring conflict, exhaustion and disengagement persist, organizations need to understand the conditions and capacity challenges behind them. Our differentiation is the combination of nearly 30 years of real-world conflict and organizational practice, original multidimensional measurement, research and pilot collaborations, and development pathways. IWS helps decision-makers choose interventions that fit their workplace rather than defaulting to another generic training program.
02 / Differentiate
See the connected picture
Consider resilience across nine interconnected dimensions rather than relying on a single burnout or engagement score.
03 / Act
Translate insight into progress
Support focused conversations, practical learning and measurable follow-through appropriate to the organization.
Our approach
Measure. Map. Build.
Step 01
Measure resilience
Use the WIS® Resilience Index to identify patterns and areas deserving closer attention, with appropriate privacy safeguards.
Step 02
Map the pressure points
Explore how occupational, interpersonal and other dimensions influence the experience of leaders and teams.
Step 03
Build practical capacity
Connect findings to leadership development, conflict intervention, resilience anchors, education and coaching.
The WIS® framework covers spiritual, social, emotional, occupational, intellectual, environmental, financial, physical and interpersonal dimensions. Its assessment is a resilience-development tool, not a clinical diagnosis.
Leadership and intellectual property
Built by a conflict analyst who has spent a career studying what happens at work.
Joyce Odidison, Founder and President of IWS, is a conflict analyst, Master Certified Coach, organizational development consultant, keynote speaker and author. Her work spans workplace conflict, leadership challenges, employee experience and resilience education.
Joyce developed the WIS® 9D framework and Resilience Depletion Theory™, an IWS explanatory model that explores how capacity can erode before visible burnout and performance problems emerge.
Her book Cracking the Code on Your Resilience brings these ideas to a wider audience, connecting resilience depletion with conflict, mental health strain and leadership challenges in the AI era.
Meet Joyce Odidison ↗Thought leadership
Resilience Depletion Theory™
What if visible burnout is sometimes a late signal of resilience already being depleted?
IWS uses this question to help leaders look earlier, think more systemically and avoid reducing every workplace problem to an individual’s coping skills.
The theory is an IWS framework; it should not be represented as independently clinically validated.
Experience and applied work
Experience shaped by workplaces, research and pilots.
Organizational and public-sector experience
IWS has worked across organizational settings in conflict resolution, learning, coaching and organizational development. We have also partnered with university teams and subject matter experts on resilience-related research and pilot work. These collaborations complement—but do not replace—the direct workplace experience behind our methods.
Ohio school staff-wellness pilot
IWS publicly documented participation in work connected to Miami University’s Ohio State-funded school staff-wellness pilot initiative. This work explored inclusive wellness frameworks for school workplaces and the mental-health and psychological-safety needs of staff.
That applied experience informs how we think about resilience in complex systems—not only individual self-care.
Read the IWS account of the Ohio pilot and Miami University’s description of the broader initiative.
Upcoming research initiative
Canadian Workforce Resilience Study
Planned launch: January 2027.
IWS is preparing for the Canadian Workforce Resilience Study, planned to begin in January 2027, in partnership with a university and CPHR. The initiative is intended to deepen understanding of employee resilience in changing workplaces.
Organizations interested in learning how their workplace may participate can request information about the study and participation process.
Study participation details, recruitment and research activities remain subject to applicable research ethics processes and approved study materials. Enquiring does not constitute enrolment.
Request study participation informationFor employers
Make your workplace part of the conversation.
Learn about the upcoming study, anticipated participation opportunities and information for employers as those details become available.
Enquiry topic: Canadian Workforce Resilience Study — Employer Participation
Who we serve
For the people responsible for the workplace.
HR and people leadersExecutives and senior leadersOperations managersPublic-sector organizationsEducation and healthcare teamsProfessional associations
Workplace resilience assessment
Understand resilience patterns and prioritize relevant support.
Explore the WIS® platform →Conflict resolution and leadership
Address recurring dynamics that erode trust, collaboration and performance.
Explore corporate solutions →Team resilience programs
Connect actionable insights with structured learning and development.
Explore the team program →Your next step
Stop guessing where capacity is being lost.
Tell us what your organization is experiencing. We’ll help you identify a sensible starting point.