Maintaining Your Professionalism is Vital!
Are you letting your problems affect your customers? Your customers are paying you to provide a service. Though it is not expressed, your fees include your years of experience and hopefully for your professionalism. Professionalism here means that you are able to manage your life and business well, so you can serve your clients well.
There is nothing more frustrating than waiting on a service provider to get it right so they can serve you. If you let things get in the way of good customer service then you are missing out on the two RR’s of a successful business. The first “R” stands for Retention that is to keep your customers buying from you or doing repeat business with you. This is the cheapest way to do business because you don’t have to pay to market or advertise to those customers. The second “R” stands for Referral, your customers will only say good things about you if they had a great experience. It is your job to remove obstacles in the way of serving your clients well.
As entrepreneurs the buck stops with you. You cannot afford to pass the buck. If you are not equipped to provide good customer service. then you should get the help you need to put your life in order. Don’t let your customers suffer while you figure things out. They will not return to do business with you and they will not recommend you to others.
What’s in your way of providing great customer service? If you need help to get things going, work with a Business Coach to get the support you need. Check out our business coaching service here: www.wisbusinesscoaching.ca
To Your Wellness