Are You Losing Trust with Your Client’s?
These past two weeks I’ve been teaching coaching fundamentals, and one of the things we reinforce in that class is building trust with clients. You see, trust is such an important element in any relationship, especially in client relationships.
It takes time to build trust with your clients and it’s easy to lose that trust. As a business owner/entrepreneur, your greatest job is to maintain the trust of your clients, employees or network. In the last month, I’ve noticed several things clients told me they’ve done that has caused them to lose the trust of someone in their network. I’ve made a list and added it below. Take a look at them and see if any stand out for you:
- Not Returning Calls
- Being Non-Committal
- Being too Clever
- Not Correcting Mistakes Promptly
- Over Billing
- Refusing to Apologize
- Taking them for Granted
- Telling Lies
- Withholding Information
Are you guilty of any of these? Take some time to connect and re-establish trust with your clients. Remember, it’s easier to keep a client than recruit a new one.
Joyce Odidison is a Conflict Analyst Coach, who is the founder of Interpersonal Wellness Services Inc. & Coaching Institute. She consults, teaches and coaches with mid-career professionals and organizations to improve performance, skills, competencies, and workplace wellness. She can be reached at www.interpersonalwellness.com or by phone at: 1 877 999-9591.