The Cost of Poor Interpersonal Skills

By Misanjr (IWS)

Jul 15

Are Good Interpersonal Skills Necessary for Your Business Success?

It has been proven that poor interpersonal skills cost organizations billions of dollars daily. 

Poor interpersonal skills in the workplace waste time and money everyday. From arguments, disagreements, lack of collaboration, unnecessary conflicts, and poor communication employees lose thousands of hours a day working things out because they cannot come to an agreement, negotiate or share their ideas in a logical and concise manner that translates their message or meaning effectively.

It is estimated that organizations lose billions of dollars annually in errors, customer dissatisfaction, damage goods, and accidents due to poor decision-making skills, irresponsible communication, and lack of accountability.

This doesn't have to be the case in your workplace. It is possible to change the way your employees communicate and interact with each other to enhance understanding,, collaboration, and shared meaning, to save time and money.

While it is hoped that employees enter the workplace with the job skills necessary to do the job, every employer knows that the really essential skills are interpersonal. No matter how great an employee's technical knowledge and prowess, it pales in comparison to great interpersonal skills.

Employers tell me that the majority of their time and stress at work is spent on people management. If you lead a team you will most likely realize that this is true for you too. Too often people problems in the workplace is another way of saying we lack the proper interpersonal skills at work to communicate and work effectively together.

I often get asked by employers why can’t he or she just be more respectful, be kinder, have common sense, make better decisions? The answer to this question may because they may not have had the support to develop and hone good interpersonal skills and competencies.

It takes people four to six months of ongoing training and coaching support to change a skill, and others take longer. Interpersonal skills like any other skill we develop takes time, practice, observation, feedback and perseverance. Often we tend to put time and energy on other things rather than on developing ourselves. Thus, many of us go through life lacking the interpersonal skills we need to get along well in a team. This is true for employees and also those in leadership roles.

Over the last 25 years, I have perfected the art of coaching clients to master interpersonal skills and competencies. I work with client to develop interpersonal skills and competencies to work and live well. If you or a member of your team is looking to develop better interpersonal skills, then you can join my coaching program.

You can start by checking out my Mastery Coaching program where we work on developing on interpersonal competency per month. Click to learn about Mastery.

To Your Wellness!

Joyce Odidison

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About the Author

Joyce Odidison, MA, PCC, CTDP is a Thought Leader on Interpersonal Wellness and Competency Mindset Teaching. She is a Conflict Analyst, Coach, and corporate speaker/trainer on interpersonal, respect and diversity for 24 years. Joyce helps organizations protect the emotional, interpersonal, and mental well-being of employees and leaders from conflict, stress, and burnout, to preserve their reputation, promote diversity, inclusion, and psychological safety at work. She is a frequent TV guest expert offering relational well-being tips for leaders and employees. Joyce has been featured in the Winnipeg Free Press, Canadian Living, Corporate Wellness Magazine, Thrive Global, Fast Company, and others.She can be reached at or by phone at 1-877-999-9591.