Multi-Level Organization Conflict
The Directors of the two departments got off on the wrong foot. Misinformation, rumours, assumptions and historical issues impeded progress. This was compounded by personal style differences and changes. Our Conflict Analyst led fact-finding meetings that identified multiple issues at play. A team of WIS Coaches was assigned to conduct wellness assessments, develop coaching plans and coaching support for employees. Several facilitated meetings with, upper management, policy recommendations, training and coaching to improve interpersonal skills, communication and wellness competencies for employees toward a culture of workplace wellness. Much work was done over a 6 month period. As a result, the organization reduced stress, sick leave, complaints, attendance and realized higher returns, both with new clients but also with the return of customers who had reduced their patronage due to employee conflicts.